Frequently Asked Questions
FAQ
Welcome to The Spiral Staircase
We’re so happy you’re here! Below are some of the most common questions we get, but if you don’t see what you’re looking for—just ask! We’re always happy to help.
General and Membership
What is The Spiral Staircase?
The Spiral Staircase is a unique venue and member’s club in Tampa, offering beautifully curated spaces for gatherings, wellness, events, and community connection.
How do I become a member?
Membership is by application and approval. Visit our Membership page, fill out the form, and once approved, sign your agreement and pay the initiation fee and first month’s dues. You’ll then receive full access to member privileges.
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Facilities and Access
What spaces can I use as a member?
The whole venue is yours to enjoy, unless a specific area is booked by another member or guest.
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Are guests allowed?
Yes! Guests are welcome, but must be accompanied by you. Guest access may require pre-approval, and applicable fees apply. You’re responsible for your guest’s conduct and any incurred charges.
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Events and Programming
What types of events are hosted at the club?
We regularly host group classes, member mixers, workshops, and occasional private events. Watch your email or check the website calendar for upcoming opportunities.
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Can members host their own events?
Yes! For a small gathering, you may rent the space with member perks (please check your membership contract for discount details) depending on the nature of the event. Please reach out to our Events Team to discuss details.
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Scheduling and Hours
When is The Spiral Staircase open?
We are open Monday-Thursday from 9 am - 5 pm and Friday from 9 am - 3 pm. These hours are posted on the website and in your member portal. Note: closures may occur for private events or maintenance. Always check the calendar for updates, we will also update you via email when these closures occur.
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Are you open on holidays?
We do close for select holidays (like Labor Day), but members still retain full access (unless otherwise communicated). We’ll give advance notice when closures are scheduled.
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Conduct and Policies
What is the code of conduct at the club?
We maintain a welcoming, respectful environment. Please treat members and staff with courtesy, and follow our simple etiquette guidelines in your member packet.
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Can I bring in my own food, drinks, or vendors?
Outside food and beverages are only allowed with prior written approval. Any vendors should be pre-approved, insured, and aligned with our partner list.
Childcare​
What are the babysitting hours?
We know how important reliable childcare is! Babysitting services are handled by Doublemint Sitting Services and are listed on our Club Events Calendar. Need help outside of those times? Let us know 24 hours in advance, and we’ll do our best to make it happen.
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WiFi​
Do you have WiFi available?
Of course! Stay connected while you sip, chat, and unwind—WiFi is available for all our members and guests.
Parking and Accessibility
Where can I park?
As we’re located in the heart of downtown, there is plenty of paid parking surrounding us, including a lot directly behind our building and ample street parking nearby. Please refer to the graphic below for more details. If you need more guidance, just let us know—we’re happy to help!
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General Questions
Where can I submit feedback or a concern?
Please send written feedback to our Membership Director (hello@thespiralstaircase.com). We value your input and will respond as promptly as possible.
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Who can I contact for help or more information?
For membership inquiries, please fill out the following form: Membership at The Spiral Staircase. For events, please connect with our Events Team. Contact details are available in your member portal and welcome materials.​​​​​